Privacy Policy

1. Who We Are

RateCoach is a trading name for the provider of contractor tax calculators at taxratehub.co.uk. We are the data controller for any personal data collected through this website. If you have any questions about this policy or how we handle your data, you can contact us at hello@taxratehub.co.uk.

2. What Personal Data We Collect

We collect only the data you voluntarily provide through our feedback form:

• Name — so we can address you personally in our response
• Email address — so we can reply to your enquiry
• Message content — the feedback, question, or request you submit

We do not collect or store any financial data, tax calculations, or calculator inputs you enter on the site. All calculator calculations happen entirely in your browser and are not transmitted to our servers.

When you visit the site, your browser may also share your IP address with third-party services we use (see section 5 for details).

3. Legal Basis for Processing

We process your personal data under the following lawful bases as defined by UK GDPR:

• Legitimate interests (Article 6(1)(f)) — We use your data to respond to your enquiries, improve our calculators, and understand how contractors use our tools. We consider that you have a reasonable expectation that we will read and respond to your message when you send it to us.
• Consent (Article 6(1)(a)) — By submitting the feedback form, you explicitly consent to us processing the data you provide for the purpose of responding to your message. You can withdraw this consent at any time by contacting us.

4. How We Use Your Data

We use the data you provide solely for the following purposes:

• To respond to your feedback, questions, or support requests
• To improve the accuracy and usefulness of our calculators based on user feedback
• To monitor for technical issues or bugs reported through the form

We do not use your data for marketing, advertising, profiling, or automated decision-making. We do not sell or rent your data to third parties.

5. Who We Share Your Data With

We share your data only with essential service providers who process it on our behalf (data processors):

• Web3Forms — Our form submission provider. When you submit the feedback form, your name, email, and message are sent to Web3Forms' API and forwarded to us by email. Web3Forms processes data in accordance with their privacy policy and does not use your data for their own purposes.
• Google Fonts — This site uses Google Fonts for typography. When you visit the site, your browser requests font files from Google's servers, which may log your IP address. Google processes this data in accordance with Google's privacy policy. This connection is made for the purpose of displaying the site correctly (legitimate interest).

We do not share your data with any other third parties except where required by law.

6. Data Retention

We retain the personal data you submit through the feedback form for the following periods:

• Enquiry records (name, email, message): 12 months from the date of submission. After this period, the data is permanently deleted.
• Website logs: We do not maintain server-side access logs. Any logs generated by hosting infrastructure are retained for no longer than 30 days.

We do not store any financial records, contract details, or calculator inputs through this website.

7. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights regarding your personal data. You can exercise any of these rights by contacting us at hello@taxratehub.co.uk.

1. Right of access — You can request a copy of the personal data we hold about you.
2. Right to rectification — You can ask us to correct any inaccurate or incomplete data.
3. Right to erasure — You can ask us to delete your personal data where there is no good reason for us to continue processing it.
4. Right to restrict processing — You can ask us to suspend the processing of your data in certain circumstances.
5. Right to data portability — You can request a copy of your data in a machine-readable format and have it transferred to another controller.
6. Right to object — You can object to our processing of your data where we rely on legitimate interests as the legal basis.
7. Rights relating to automated decision-making — We do not use automated decision-making or profiling, but you have the right not to be subject to decisions based solely on automated processing.

We will respond to your request within one month. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

8. International Transfers

Your data may be transferred to and processed in countries outside the UK when it passes through third-party services:

• Web3Forms processes form submissions through infrastructure that may be located outside the UK. Web3Forms is based in India and complies with UK GDPR requirements through Standard Contractual Clauses.
• Google Fonts may serve font files from Google's global CDN, which could involve data transfer to Google's servers in the United States. This transfer is governed by Google's adherence to UK-approved data transfer mechanisms.

9. Security

We take appropriate technical and organisational measures to protect your personal data:

• All data transmitted via our feedback form is sent over HTTPS (TLS-encrypted connections)
• We do not store any financial or sensitive personal data on our servers
• We limit access to any personal data we receive to only those who need it to respond to your enquiry

10. Complaints

If you believe we have not handled your personal data in accordance with UK data protection law, you have the right to lodge a complaint with the UK's independent data protection authority:

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk/make-a-complaint
Helpline: 0303 123 1113

We encourage you to contact us first so we can resolve any concerns directly.

11. Changes to This Policy

We may update this privacy policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we are protecting your data.

This policy was last updated on 22 June 2026.